Do we need to make a deposit to book your rental equipment?
Larger orders should be secured by a deposit in advance of 25% of projected costs. Deposits are non-refundable. Short term orders (made less than 3 days out) require full payment in advance by credit card & are non-refundable.
How much do you charge for delivery?
Orders exceeding $150.00 will be delivered free of charge within a 5 mile radius of State College. We address delivery charges for out of area locations on a one-to-one basis. Short term orders (made less than 3 days out) will be made available based upon our availability to do so, and will be charged on a one-to-one basis, and not less than $50.
Do you offer weekend, or extended rentals?
Prices quoted on our website are for a one-day rental. Weekend rentals will be delivered on Friday & picked up on Monday; this is considered a one-day rental. Extended rentals are quoted on a one to one basis.
Are we responsible for the cleaning of the equipment before it is returned?
Deposits or fees will be charged on some selected BBQ equipment. All china, silverware, glassware, etc. should be returned rinsed & free of refuse.
Do you have a damage waiver for the equipment we would like to rent?
We do not offer a damage waiver. Obviously one should protect the equipment from damage, in cases where damage does occur, charges are assessed to fix, or replace the item in question.
Are we allowed to cancel our standing order?
Cancellations can be made 4 days prior to the event with loss of deposit. Please see our contract for more details on our cancellation policies. Short term orders (made less than 3 days out) require full payment in advance by credit card & are non-refundable.
What is the difference between a frame tent and a pole tent?
Frame tents are constructed using metal framework for the top and sides. They can be installed on grass or asphalt with no center poles in the tent. This style is also perfect for slightly un-level surfaces, because the height of the supporting legs can be adjusted. Frame tents can be installed with either staking or cement/water weights. There is no wasted square footage beneath a frame tent.
The pole tents are supported by the center poles and by tension achieved through staking it to the ground. The result is a tent without much framework, and a sleek swooping appearance. This style of tent must be staked and cannot be weighted. Due to the center poles, these tents do have some wasted space/obstructions to sight lines.
Is it possible for me to set up a tent myself, or with a couple of buddies?
We do have small over-the-counter tent canopies available for customer installation. However, it is not recommended that persons who are inexperienced attempt to setup these tents. Incorrect installation could result in damage to the equipment or injury to the installers or event guests.
Are side walls or lighting included with each tent?
No, both accessories need to be ordered separately.
How do you decide the size of tent that your event needs?
Please utilize the “tent occupation chart” in order to help determine the necessary tent size for your event.
Do I need to be concerned about underground utilities for tent installation?
If we need to drive stakes into the ground to secure the tent, a PA One Call will need to be made. We can make the call for you. They will contact your local utility companies to mark the area where the tent will be located. If there is any potential of other in-ground lines or obstructions, you need to mark them clearly so that we can stay clear of them. We cannot always avoid what we do not know is there & will not be held responsible for any damage due to unmarked lines or obstructions.
Can you set up a tent on a paved parking lot?
Yes – if we cannot use stakes, we will use either cement blocks or water weights at $12 each.
Will your staff setup everything for us?
Tents, staging, dance floor, and tent lighting includes installation. Other items are delivered to your site intended for your setup. Fees for additional setup is handled on a one-to-one basis. If you have reserved our catering services for your event, we include complete equipment setup & a 10% combined services discount on the rental equipment.
When will you deliver, install & remove the equipment?
Many factors such as flexibility of scheduling, size of installation & weather will influence the timing of delivery, installation & setup. We will work in advance with you to select appropriate estimated timing. The same holds true for removal. Based around those factors, we usually try to set up one or more days prior to date. For weekend events, removal is usually on Monday. We attempt to not remove tents that are wet. Once the canopies have been folded, mold can form during storage. Please keep in mind that tent installations & teardowns are sometimes at the mercy of the weather.
Can you deliver, install, or remove equipment outside of your normal business hours?
If you or the location have strict restrictions as to the setup and/or tear-down of your event, we will do our best to accommodate you. Additional labor rates will be assessed on a one-to-one basis. These rates also apply to setup & teardown before 8am, after 5pm, and on holidays.
What if the location has restricted or poor access for unloading/loading with vehicles?
We handle this type of issue on a one-to-one basis. Additional labor rates may apply based on the situation.